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FAQs

About TSO

  1. What does TSO do?
  2. I want to publish a book. Can you help?
  3. I need some material printed. Can you help?
  4. I need to get my Annual Report and Accounts published as a Command and House Paper. Can you help?
  5. Who are TSO's clients?
  6. What standards has TSO attained?
  7. What is the difference between TSO and HMSO?
  8. Where can I find out more about Crown copyright?
  9. Do you sell stationery?
  10. How can I work for TSO?
  11. I'd like to be kept updated on TSO's services. Do you have a mailing list?

Publications and Orders

  1. How do I buy a book or official publication from TSO?
  2. How do I cancel my subscription for publications from TSO?
  3. How can I buy parliamentary and statutory publications?
  4. I have a query about my invoice, who should I contact?
  5. I've got a problem with my order, what should I do?

Miscellaneous

  1. What is a PDF file and why can't I open it?

About TSO

1. What does TSO do?

TSO is the largest publisher in the UK by volume, publishing over 15,000 titles a year. We provide a comprehensive range of information and publishing solutions to the public and private sectors.

2. I want to publish a book. Can you help?

As a contract publisher, we generally enter into long-term contracts to publish multi-format titles for our clients. We specialise in publishing official and regulatory information.

If you are an author looking to publish a one-off title, you can contact a specialised self-publishing organisation that can help writers launch their titles through print on demand.

Find out more about self-publishing

If you would still like to discuss whether we can help you, call us on +44 (0) 870 600 5522 or email tsoservices@tso.co.uk.

3. I need some material printed. Can you help?

We operate our own printing press and normally manage large volume contract print or print on demand jobs. As such we don't generally have the capacity for short-run ad-hoc print jobs. However we judge every job on its own merits and in some circumstances we might be able to help. To discuss your individual requirements, call us on +44 (0) 870 600 5522 or email tsoservices@tso.co.uk.

4. I need to get my Annual Report and Accounts published as a Command and House Paper. Can you help?

Yes. Visit the official publishing operations section of our website, which provides step-by-step information on getting your annual report and accounts published.

5. Who are TSO's clients?

TSO has over 235 clients in the public and private sectors, including many Central Government departments, Government Agencies and NDPBs.

View our client list

6. What standards has TSO attained?

TSO has attained numerous standards and accreditations, including Quality Standard ISO 9001 and Environmental Standard ISO 14001.

View our full list of accreditations

7. What is the difference between TSO and HMSO?

TSO was privatised from HMSO in 1996.

We provide a comprehensive range of information and publishing solutions to the public and private sectors.

Her Majesty's Stationery Office (HMSO) operates within the Office of Public Sector Information (OPSI). HMSO is responsible for the administration of Crown copyright and the regulation of the contracts covering the printing and publication of legislation and other official materials.

8. Where can I find out more about Crown copyright?

You will find information on Crown copyright on the Office of Public Sector Information's (OPSI) website. Alternatively, you can call the Crown Copyright, Licensing and Public Sector Information team on +44 (0)1603 622211.

9. Do you sell stationery?

No. TSO is a document and publishing services provider. However if you are interested in having stationery produced, our document services solutions might meet your needs. Call +44 (0)870 600 5522 or email tsoservices@tso.co.uk to discuss how we can help you.

10. How can I work for TSO?

Good people are the key to our success and we are committed to recruiting and developing the best possible team.

11. I'd like to be kept updated on TSO's services. Do you have a mailing list?

You can subscribe to our email update service to receive the latest news on TSO's services and information on your areas of interest.

Publications and Orders

1. How do I buy a book or official publication from TSO?

You can buy a book from TSO through our online bookshop, from high-street bookshops and our UK agents or by calling our Customer Services team on +44 (0)870 600 5522, Monday to Friday, 08.30 - 5.00.

2. How do I cancel my subscription for publications from TSO?

To cancel a subscription call our Customer Services team on +44 (0)870 600 5522 or email subscriptions@tso.co.uk. It's always worth speaking to our trained customer service agents before you cancel any subscription, as a better alternative might be available.

3. How can I buy parliamentary and statutory publications?

You can buy parliamentary and statutory publications from our online bookshop, by calling our Customer Services team on +44 (0)870 600 5522, at our high-street bookshops in Edinburgh or Belfast or from one of our UK Agents.

4. I have a query about my invoice, who should I contact?

If you have a query about an invoice for a publication you have received, please call +44 (0)1603 694901.

5. I've got a problem with my order, what should I do?

Give our Customer Services team a call on +44 (0)870 600 5522. They will be happy to resolve any issues you may have.

Miscellaneous

1. What is a PDF file and why can't I open it?

Documents marked as a PDF are saved in Portable Document Format. You will need to have Adobe Acrobat Reader installed on your computer in order to view PDF files. You can download this software free of charge from the Adobe website. The free Reader allows you to navigate and print PDF files.